Who We Are
Points Advisor empowers customers by transforming the often complicated, time-consuming process of booking award flights into a smooth, efficient journey. Gone are the days of endlessly searching and wasting valuable time. Instead, you’ll find clear, concise, and easy-to-understand guidance that helps you make the most of your points and redefine your travel experience.
As a solutions-based business, we forge new pathways by delivering services not provided by our competitors. Our holistic approach considers an individual’s frequency of travel, their preferred airline and points programme. We offer advice and DFY services that alleviate the confusion and frustration many experience managing their frequent flyer points while providing solutions that maximise the value of reward points earned.
With Points Advisor, you can rest assured you are in the hands of some of Australia’s most capable travel experts, who have been delivering first-class solutions and services since 2003.
Points Advisor founder Tina Tong and her team have decades of travel experience, accumulating an extraordinary number of flyer miles annually. Our real-life experience in the travel industry enables us to stay at the forefront of frequent flyer programs, and evolving industry trends.
Our Brand
Our ethos is the heart of our workplace culture—an attitude and spirit that aligns our goals and aspirations with customer expectations of quality and unwavering service. Customer trust serves as our anchor.
We understand customers need consistent, reliable advice that simplifies their travel experience while increasing flexibility and choice—that’s why our alliance with FirstClass.com.au as an industry-first solution provider makes us truly unique in the travel industry.
As your all-in-one solution provider, we empower customers in new and exciting ways. We invite you to join us on our journey of discovery; call us to discuss how you can start immediately unlocking award flights for less and be part of a travel resource worthy of your lasting custom.
Mission Statement
At Points Advisor, our mission is to redefine the way travellers unlock the value of their loyalty points, transforming what is often a complex and frustrating process into a seamless and rewarding experience. We empower our customers with clear, expert guidance and innovative solutions that maximise their rewards, ensuring they travel further, smarter, and with greater ease.
Our approach is built on four key principles:
- Customer-Focused — We design tools, courses, and services based on our first-hand experiences and frustrations with frequent flyer programs. With over 20 years of expertise catering to First and Business Class travellers, we have created a seamless system to help customers earn, manage, and redeem their points effortlessly—saving them thousands while unlocking luxury travel experiences.
- Innovative Solutions — Where others see obstacles, we see opportunities. Our creativity and industry insights allow us to craft personalised redemption strategies to maximise every point.
- Seamless, Hassle-Free Service — From navigating airline policies to securing premium seats, we take the stress out of booking, so customers can focus on enjoying their travels.
- Trust and Transparency – As an industry leader, our commitment to honesty and excellence fosters long-term customer relationships built on reliability and results.
Through our exclusive partnership with FirstClass.com.au, we set new industry standards, offering a first-of-its-kind, all-in-one service for frequent flyers. Our goal is to empower travellers with the tools, knowledge, and support they need to turn their points into unforgettable journeys—unlocking the world, one flight at a time.
Our Core Values
At Points Advisor we are driven by a passion for simplifying award travel and ensuring every journey is maximised to its fullest potential. We believe loyalty points should work for you, not the other way around. Our core values define who we are and how we serve our customers:
- Customer-Focused – Your time, preferences, and travel aspirations are at the centre of everything we do. We strive to eliminate the confusion of frequent flyer programs, offering clear, personalised guidance that puts you in control of your points and rewards.
- Knowledgeable – Backed by decades of experience, our team stays ahead of evolving airline policies, reward program updates, and the latest industry trends. This means you receive expert insights tailored to help you unlock the best value for your points.
- Creative – Where others see limitations, we see opportunities. Our expertise allows us to craft inventive travel solutions that optimise your points, whether you’re seeking premium cabins, multi-stop itineraries, or unique redemption strategies.
- Hassle-Free – We handle the details; from navigating airline rules to securing hard-to-find award seats, we handle the details. By removing the complexities of award travel, we alleviate the burden so you enjoy the journey.
Our commitment to trust, transparency, and innovation ensures you get the most out of your rewards with a seamless travel experience.
Our Team
With more than two decades of insider knowledge in the travel industry and an enviable record and expertise in points redemption, Tina is no stranger to flying First Class and navigating the globe utilising the points she earns.
Tina knows the ins and outs of award booking and the hassles many encounter when redeeming their hard-earned points. Tina’s extensive travels have enabled her to acquire a wealth of knowledge in points redemption and develop winning strategies to leverage points effectively—and now she’s thrilled to share her secrets through her latest venture, Points Advisor.
As the mastermind behind the renowned FirstClass Travel brand—Tina’s latest innovation will revolutionise how customers book, leverage and redeem points in a comprehensive, one-stop-shop for all your frequent flyer-related inquiries.
Navigating the intricate world of award flights can feel like finding a needle in a haystack, but not with Cynthia by your side. She isn’t just an expert; she’s a connoisseur of points and rewards, a true maestro in sourcing scarcely available award flights.
Cynthia brings a rich tapestry of experience to the table. Years of working on multiple platforms have honed her skills to an impeccable degree. Where others see complexity, she sees opportunity. Cynthia’s deep understanding of points enables her to find the best award flights and get the maximum bang for your (points) buck.
Cynthia is devoted to offering an unrivalled Done-For-You service as part of her commitment to clients, ensuring a smooth, stress-free experience for you. Cynthia brings a passion to every project she undertakes—when searching for award flights, she’s on a mission to deliver the best every single time.
So, if you’re looking for someone who will go that extra mile (pun intended) to ensure you get the ultimate flight experience without the stress—leave it all to Cynthia.
Meet Isaac, a seasoned traveller whose adventures have taken him across the globe, exploring over 100 countries and territories. Isaac’s journeys have been nothing short of extraordinary, from the dramatic vistas of Iceland to the serene beaches of Palau and the vibrant jungles of Rwanda.
His forte? Isaac masterfully navigates the complexities of airline loyalty programs to unlock premium travel experiences for fellow adventurers. With meticulous attention to detail and an unparalleled understanding of the intricacies of award seat redemptions, Isaac ensures travellers enjoy the highest level of comfort and luxury so every moment you spend in the skies is memorable.
Located in Germany, Isaac works part time, Mon – Fri 4pm – 7pm AEST
Senior travel consultant who has been in the industry for over 10 years, with a speciality in commercial airfares, including around-world fares.
Donna works part time, Mon – Fri 7.45am – 11.45am
First Class Specialists at FirstClass.com.au
With 20 years of expertise in servicing first and business-class clients, this is a one-stop shop where you get the best advice for flights, incorporating our knowledge and cash and award flights, unforgettable holidays, travel experiences and six-star cruises. Leave your travel planning to the best in luxury travel.
Join Our Team of Elite Points Advisors & Consultants!
Know someone perfect for this role?
Refer them to us and enjoy amazing rewards, including a free ticket upgrade from economy to first class!
To discover more about our Travel Consultant Referral Program click here.
