About Us

Who We Are

Points Advisor empowers customers by transforming the often complicated, time-consuming process of booking award flights into a smooth, efficient journey. Gone are the days of endlessly searching and wasting valuable time. Instead, you’ll find clear, concise, and easy-to-understand guidance that helps you make the most of your points and redefine your travel experience.

As a solutions-based business, we forge new pathways by delivering services not provided by our competitors. Our holistic approach considers an individual’s frequency of travel, their preferred airline and points programme. We offer advice and DFY services that alleviate the confusion and frustration many experience managing their frequent flyer points while providing solutions that maximise the value of reward points earned.

With Points Advisor, you can rest assured you are in the hands of some of Australia’s most capable travel experts, who have been delivering first-class solutions and services since 2003.

Points Advisor founder Tina Tong and her team have decades of travel experience, accumulating an extraordinary number of flyer miles annually. Our real-life experience in the travel sphere enables us to keep our finger on the pulse of industry changes as they occur.

Our Brand

Our ethos is the heart of our workplace culture—an attitude and spirit that aligns our goals and aspirations with customer expectations of quality and unwavering service. Customer trust serves as our anchor.

We understand customers need consistent, reliable advice that simplifies their travel experience while increasing flexibility and choice—that’s why our alliance with FirstClass.com.au as an industry-first solution provider makes us truly unique in the travel industry.

As your all-in-one solution provider, we empower customers in new and exciting ways. We invite you to join us on our journey of discovery; call us to discuss how you can start immediately unlocking award flights for less and be part of a travel resource worthy of your lasting custom.

Our Team

Tina Tong


With more than two decades of insider knowledge in the travel industry and an enviable record and expertise in points redemption, Tina is no stranger to flying First Class and navigating the globe utilising the points she earns.

Tina knows the ins and outs of award booking and the hassles many encounter when redeeming their hard-earned points. Tina’s extensive travels have enabled her to acquire a wealth of knowledge in points redemption and develop winning strategies to leverage points effectively—and now she’s thrilled to share her secrets through her latest venture, Points Advisor.

As the mastermind behind the renowned FirstClass Travel brand—Tina’s latest innovation will revolutionise how customers book, leverage and redeem points in a comprehensive, one-stop-shop for all your frequent flyer-related inquiries.

Cynthia Liang

Senior Points Advisor & Redemption Specialist

Navigating the intricate world of award flights can feel like finding a needle in a haystack, but not with Cynthia by your side. She isn’t just an expert; she’s a connoisseur of points and rewards, a true maestro in sourcing scarcely available award flights.

Cynthia brings a rich tapestry of experience to the table. Years of working on multiple platforms have honed her skills to an impeccable degree. Where others see complexity, she sees opportunity. Cynthia’s deep understanding of points enables her to find the best award flights and get the maximum bang for your (points) buck.

Cynthia is devoted to offering an unrivalled Done-For-You (DFY) service as part of her commitment to clients, ensuring a smooth, stress-free experience for you. Cynthia brings a passion to every project she undertakes—when searching for award flights, she’s on a mission to deliver the best every single time.

So, if you’re looking for someone who will go that extra mile (pun intended) to ensure you get the ultimate flight experience without the stress—leave it all to Cynthia.


Senior Points Advisor & Redemption Specialist

Meet Isaac, a seasoned traveller whose adventures have taken him across the globe, exploring over 100 countries and territories. Isaac’s journeys have been nothing short of extraordinary, from the dramatic vistas of Iceland to the serene beaches of Palau and the vibrant jungles of Rwanda.

His forte? Isaac masterfully navigates the complexities of airline loyalty programs to unlock premium travel experiences for fellow adventurers. With meticulous attention to detail and an unparalleled understanding of the intricacies of award seat redemptions, Isaac ensures travellers enjoy the highest level of comfort and luxury so every moment you spend in the skies is memorable.


Senior Travel Consultant Advisor & Redemption Specialist

Senior travel consultant, who has been in the industry for over 10 years, with speciality in airfares including around world fares.

Donna works part time, Mon – Fri 7.45am – 11.45am, Sat 7.45am – 12.15pm

First Class Specialists at FirstClass.com.au

With 20 years of expertise in servicing first and business-class clients, this is a one-stop shop where you get the best advice for flights, incorporating our knowledge and cash and award flights, unforgettable holidays, travel experiences and six-star cruises. Leave your travel planning to the best in luxury travel.