These Terms and Conditions (the “Terms”) apply to, and govern your access to and use of, the website and services available at pointsadvisor.com (hereinafter referred to as “Points Advisor”, “we”, “us”, “our” or the “website”), our business practice, our guarantees and how we conduct business through Points Advisor.
By accessing Point Advisor, you are indicating your acknowledgment and acceptance of the terms. The terms are subject to change at any time at the sole discretion of Points Advisor. Your use of this site after such changes are implemented constitutes your acknowledgment and acceptance of the changes. Please consult these terms regularly to ensure you are aware of any such changes. It is your responsibility to ensure any products, services or information available through this website meet your specific requirements.
We invest significant time and effort to keep the information on Points Advisor both current and accurate. We do not warrant the accuracy of statements of information contained on the website relating to third-party goods and services, including credit card information, loyalty schemes and rewards. We expressly exclude liability arising from any person acting on that information or statements to the fullest extent permitted by law. Any information on this site is subject to variation without notice.
Any information or advice given on Points Advisor is meant for guidance purposes only, and is not meant to be relied upon as statements or presentations of fact. We do not make any representations or warranties of any kind (express or implied) as to the accuracy or content of any information given and the owners of this website will not be responsible for any manifest errors. Points Advisor does not warrant use of this website will be uninterrupted or error-free.
Access to and the use of this website and the information contained on it is strictly subject to these terms and conditions and privacy policy below. No additional conditions will apply. If you do not agree to these terms, we kindly ask that you refrain from using this site. If you have any queries regarding the use of this website please contact us for more information.
Redemption Service
Authorisation:
You authorise us to act as your agent for the purpose of performing services to assist you in obtaining award travel. The agreement for travel and any other related services thereafter are between you and the airline/accommodation supplier. In order for us to book award travel directly for you, you will need to provide Points Advisor your log-in details to access your account and book on your behalf. Alternatively, we can provide the necessary information for you to book yourself in real time. All information will be kept securely and we will only book requested flights (subject to availability). Upon engagement, there is no guarantee that an award booking will be successful.
Our services & fees
Before our service begins, a search fee is required. If no suitable flights are found based on your selected parameter, the search fee will be fully refunded. However, if suitable flights are found, the search fee is non-refundable. It can be, however, used as a credit towards the final booking fee.
The search fee and service fee will be agreed upon prior to the booking search. Payment via credit card (plus merchant fees) or ETF. Current service fees are published in the fees section of our website.
All fees and taxes charged by the airline for award travel are directly payable to the airline by the traveller or frequent flyer account holder, in addition to Points Advisor service fees.
Flight Changes or Voluntary cancelation
All award booking service fees are non-refundable.
Amendment fees will be applied to any voluntary changes to booked award flights.
For flights changed or cancelled by the airline, the terms and conditions of the airline will apply.
We do not have control over flight operations and cannot guarantee that your flight will proceed as scheduled or that it will not be cancelled by the airline. You must liaise directly with the relevant airline, any accommodation or other service providers and/or travel insurers.
Points re-deposit and refund of airline fees/taxes will be subject to the conditions of the relevant airline frequent flyer program and not the responsibility of Points Advisor.
Annual Membership program
Members are encouraged to make full use of membership benefits as the annual fee is not refundable. The annual subscription is auto-renewed until a cancellation request is received.
Upgrading or Downgrading your Membership
When upgrading or downgrading your membership, your current subscription will expire, no pro-rata refund will be credited for current subscription once your new plan is activated.
Airline redemption platforms selected by Gold and Silver subscribers cannot be altered, you will need to re-subscribe to change your redemption platforms or subscribe to Platinum or Diamond membership to access all platform data.
Server Uptime
We strive for 99% website uptime. Website downtime may occur due to maintenance or other factors unforeseen. If downtime exceeds 8 hours in any given month, we will credit 50% off your next month’s subscription. For downtime over 15 hours, you’ll receive a full refund or one following month free as per our service guarantee policy.
Other
We recommended booking a round-trip when available. One-way award bookings are available, but there is no guarantee that you’ll be able to secure a one-way award booking for the return. Cash fares for one-way travel are normally more expensive than half of return airfares.
From time to time, as part of the log-in process, the airlines may send a one time password to your mobile phone, this is a normal security protocol—should this happen, please provide it immediately to your points booking agent. Occasionally the airline will temporarily suspend accounts in line with their standard security procedures. The suspension is usually corrected in line with the program terms and conditions, or try contacting them directly to unlock your account.
Redemption Terms
Authority to act on your behalf: By employing Points Advisor, you grant us permission to manage your loyalty program point redemption in accordance with your directives. Furthermore, you authorise us to facilitate payments, via your credit card, for fees, taxes, and surcharges incurred by travel vendors like airlines and hotels, including our Redemption Fees.
Itinerary: You affirm that your passport name spelling, visa status, and travel details (dates, times, cabin, and routes) are accurate. You accept that post-booking alterations due to inaccuracies incur extra charges and may necessitate a new booking.
Cancellations: Please note that our redemption service fees are non-refundable. Should any flight disruption occur, such as flight cancellation or misconnection, Points Advisor is not liable for any losses, including but not limited to hotel expenses, alternative flight expenses and other costs.
Post-Booking Terms: The airline’s redemption platform’s fare rules and Points Advisor cancellation terms will govern your booking. You must stay updated on any changes to your itinerary post-booking confirmation and engage with airlines directly regarding such changes. Modifications to your booking through Points Advisor will trigger a new reservation fee. Remember, any flight modifications (dates, routes and alike) are treated as a new booking due to the rarity of available reward flights.
Copyright and Use of Materials:
Points Advisor owns all rights and copyrights for all materials on this website. Use of materials from this website without permission is a violation of Points Advisor rights and copyright. No part of this website including reviews, images, graphics, videos, articles, music, sound, maps, icons, software, code or other material may be copied, modified, reproduced, republished, transferred, sold, resold or distributed without the prior written consent of Points Advisor.
You also agree not to:
- Use this website for any type of commercial purpose
- Access, monitor or copy, spider or index any content or information of this website as well as override robot exclusion instructions on this website
- Impose any unreasonably large load on our servers
- Display any part of this website on any other website
Restrictions on Use:
You may use this site for purposes expressly permitted by this us. You may not use this website for any other purpose, including any commercial purpose, without Points Advisor express prior written consent. For example, You may not (and may not authorise any other party to) (i) co-brand this site, or (ii) frame this site, or (iii) hyperlink to this site, without the express prior written permission of Points Advisor. You will not attempt to register in the name of another individual nor will you adopt any username that we deem to be offensive. For purposes of these Terms of use, “co-branding” means to display a name, logo, trademark, or other means of attribution or identification of any party in such a manner as is reasonably likely to give a user the impression that such other party has the right to display, publish, or distribute this site or content accessible within this site. You agree to cooperate with Points Advisor in causing any unauthorised co-branding, framing or hyper-linking immediately to cease. We have the right to disable any username or password at any time if in any reasonable opinion you have failed to comply with any of the provisions of these Terms of our other policies.
Proprietary Information:
The material and content (hereinafter referred to as the “content”) accessible from this site, and any other World Wide Web site owned, operated, licensed, or controlled by Points Advisor is the proprietary information of Points Advisor or the party that provided the Content to Points Advisor, retain all right, title, and interest in the Content. Accordingly, the Content may not be copied, distributed, republished, uploaded, posted, reproduced, or transmitted in any way without the prior written consent of Points Advisor, or unless authorised in writing elsewhere on our site, except that you may print out a copy of the content solely for your personal use. In doing so, you may not remove or alter, or cause to be removed or altered, any copyright, trademark, trade name, service mark, or any other proprietary notice or legend appearing on any of the Content. Modification or use of the Content except as expressly provided in these Terms of Use violates Points Advisor intellectual property rights. Neither title nor intellectual property rights are transferred to you by access to this site.
Hyper-Links:
This site may be hyper-linked to other sites, which are not maintained by or related to Points Advisor. Hyper-links to such sites are provided as a service to users and are not sponsored by or affiliated with this site or Points Advisor. Points Advisor has not reviewed any or all of such sites and is not responsible for the content of those sites. Hyper-links are to be accessed at the user’s own risk and Points Advisor makes no representations or warranties about the content, completeness or accuracy of these hyperlinks or the sites hyper-linked to this site. Further, the inclusion of any hyper-link to a third-party site does not necessarily imply endorsement by Points Advisor of that site. We do not endorse such websites nor do we accept responsibility for any damage or loss you may suffer from accessing such websites or any material from them.
Financial Responsibility:
On our website, we will often provide information regarding credit cards. We are not a credit provider and nor do we assist you to apply for a particular credit product with a particular provider. We encourage you to seek independent advice from a qualified professional before making a decision on a product from the information obtained on this website. Please consider your own personal financial situation in consultation with an independent professional advisor.
Security:
Any passwords used for this site are for individual use only. You will be responsible for the security of your password (if any.) Points Advisor will be entitled to monitor your password and, at its discretion, require you to change it. If you use a password that Points Advisor considers insecure, Points Advisor will require you to change the password or terminate your account for non-compliance.
You are prohibited from using any services or facilities provided in connection with this site to compromise security or tamper with system resources and/or accounts. The use or distribution of tools designed for compromising security (e.g., password guessing programs, cracking tools or network probing tools) is strictly prohibited. If you become involved in any violation of system security, Points Advisor reserves the right to release your details to system administrators at other sites in order to assist them in resolving security incidents. Points Advisor reserves the right to investigate suspected violations of these Terms of Use.
