Genius Tools FAQs
The Genius Tools are a suite of smart travel tools designed to help you unlock maximum value from your frequent flyer points. Our Points consultants use these tools on a daily basis.
These include:
– Award Flight Availability Engine
– Points Calculator
– Where Can I Fly to With My Points?
We are continually developing new tools to help you achieve better results faster.
Our Award Flight Engine aggregates availability across 10+ frequent flyer programs including Qantas, Velocity, KrisFlyer, and Emirates Skywards. Simply input your preferred route and travel month, and the engine returns real-time options showing:
– Available First & Business Class seats
– Estimated points and taxes
– Airline partner routes
– Links to book or transfer points
This saves hours of manual searching and increases your chances of snagging premium seats.
We currently support over 10 major programs, including:
– Qantas Frequent Flyer
– Velocity (Virgin Australia)
– KrisFlyer (Singapore Airlines)
– Qatar Airways Privilege Club
– Emirates Skywards
– Etihad Guest
– Asia Miles (Cathay Pacific)
– Thai Royal Orchid Plus
– Virgin Atlantic Flying Club
– Malaysian Airlines Enrich
– British Airways Executive Club
– HawaiianMiles
– Air France/KLM Flying Blue
– China Eastern Miles
– Air Canada Aeroplan
– United Airlines MileagePlus
– Air NZ Airpoints
More programs will be added.
The Points Calculator shows the number of points required to fly between two cities based on real airline data. It allows you to:
– Compare points needed across different programs
– Understand peak/off-peak differences
– Plan transfers from flexible programs like Amex Membership
It’s ideal for planning, budgeting your redemptions and choosing the right platform to maximise the value of your points.
This tool flips the traditional search. Instead of entering a destination, you tell us:
– Your departure airport
– Your points balance
– Your preferred class (Business or First)
We’ll return a curated list of destinations you can fly to using your current points, across supported programs. It’s perfect for spontaneous getaways or optimising point usage.
Yes. While some features are available under our Starter (Free) plan, full access requires a paid membership. The Award Flight Engine, Seat Alerts, and full search capabilities are available on Essentials and higher plans.
We offer four plans;
– Starter, access to news, guides and calculators.
– Essentials, full tool access with maximum two platforms (most Australians choose Qantas and Velocity)
– Global, access to all platforms, higher search limits + Alerts
– Frequent Flyer, maximum access + premium features
– Founders’ Club, lifetime membership
All annual plans come with 3 months free subscriptions, and lower renewal fees.
Absolutely. Currently we’re offering:
– 1 Month FREE Access during our beta launch
– 50% off annual plans for the first 200 members
Now’s the best time to get on board.
Our tools are updated daily with the latest availability, routes, and program data. We’re also building new features weekly based on user feedback—because innovation never sleeps.
Points Advisor is powered by FirstClass.com.au, Australia’s First Class Travel Specialist with 20+ years of experience in First & Business Class flights. We combine expert insights in cash and points fares with cutting-edge tools to help you fly smarter.
Points Advisor Service FAQs
Our Points Advisor Service FAQs are designed to help members understand the award flight search and redemption service. Whether you book with points or cash, we ensure you have all the necessary information to make an informed decision.
Yes, but our Points Advisors go beyond standard searches by employing creative strategies across multiple platforms to quickly and efficiently find the best solutions for you. We continuously monitor availability on major airlines and routes, allowing us to pinpoint rare and hard-to-find flights on platforms like Qantas. Other redemption platforms require you to call to secure flights that are not available online.
A Points Health Check consultation lasts between 15 to 30, during which one of our advisors will provide personalised recommendations to help you earn more points based on your spending habits, point-earning potential, and travel preferences.
You’ll also receive guidance on effectively utilising your points to maximise their value. Additionally, all PointsAdvisor Bespoke members receive a complimentary Points Health Check as a benefit.
Yes. View our scheduled service fees, starting from a low $165 for one-way business-class flights.
We will find you a flight according to your requirements, or we refund your payment.
A $100 deposit is required before we commence our multiple redemption platform search, with a final search fee charged when we deliver all the available redemption flight details.
Additional charges may apply for flights with multiple stops or require various platforms for a one-way journey. Award availability is subject to change at any time. If flights become unavailable within one hour after receiving flight availability, we will provide a complimentary second search.
Please note that our fee is non-refundable after we deliver the result, and you do not take action within one hour or after two searches.
PointsAdvisor Bespoke members receive a 10% discount on our service fees.
Airlines require award flights to be booked through the loyalty member’s online account or via phone reservation. We need authorised access to your account to book award flights on your behalf. Rest assured, we prioritise the security and confidentiality of your information.
Points are deducted from your loyalty membership account, while the airline charges applicable taxes directly to your card. We recommend changing your password after the redemption process is complete for added security.
Finding award flight availability becomes increasingly difficult and time-consuming as the number of travellers increases. Coordinating preferences, schedules, and requirements for each individual requires careful consideration. Therefore, search and redemption fees are charged per person to account for the additional effort and resources needed to secure suitable options for everyone in the group.
Ongoing booking management is not included once the redemption flight is secured. Airlines will directly inform you of any schedule changes or cancellations. However, we assist with seat allocation and wheelchair requests as part of our service. If you need further assistance or have concerns, we are here to help, though additional service fees may apply.
If the airline cancels or changes your booking, we recommend contacting the airline directly. We cannot make changes or manage your bookings issued under your account. The airline’s customer service team will provide the necessary support for cancellations or schedule adjustments.
Should you need further assistance or have concerns, we are here to guide and support you through the process. Please note that additional service fees may apply.
Certainly! If you need to cancel your redemption bookings, the airlines will refund the points and taxes, minus any applicable cancellation fees, directly to your account. Please note that our redemption service fee is non-refundable.
The airline’s fare rules determine all fees for booking changes. If we assist in finding available award flights on different dates, a new redemption service fee will apply.
Please note: Adjustments in points and taxes between your original ticket and the new one will be handled and charged or refunded by the airline.
Award flight cancellation and amendment fees vary from airline to airline. PointsAdvisor redemption or search service fee is not refundable.
Absolutely! As a fully licensed travel agency specialising in luxury travel, we’re here to help you plan your dream vacation. Our comprehensive services include flights and accommodations, cruises, land activities, holiday packages, tours, rail travel, group and charter arrangements, travel insurance, and more.
We’re committed to crafting a memorable and seamless travel experience and leveraging your award points whenever possible. Don’t hesitate to contact us for assistance or inquiries – we’re here to help!
Certainly! As the only IATA-accredited travel agency specialising in First and Business Class travel, we have the expertise to assist you in booking cash flights when award flight options are limited. We understand the importance of providing First and business-class travellers with the flexibility to consider points and cash alternatives.
Airline Services
Chauffeur-drive service is unavailable for reward tickets booked through Emirates Skywards airline partners when flying with Emirates.
