Our Points Advisor Service FAQs are designed to help members understand the award flight search and redemption service. Our experienced flight consultants offer comprehensive advice to help you tailor your flight options to your preferences and needs. Whether you book with points or pay with cash, we ensure you have all the necessary information to make an informed decision. Feel free to contact us for assistance booking your cash flights – we’re here to help!
Yes, but our Points Advisors go beyond standard searches by employing creative strategies across multiple platforms to quickly and efficiently find the best solutions for you. We continuously monitor availability on major airlines and routes, allowing us to pinpoint rare and hard-to-find flights on platforms like Qantas. Other redemption platforms require you to call to secure flights that are not available online.
Service fees start from a low $165 for a one-way business class search or $225 for a redemption. DFY members receive a 10% discount. You can find out more about our scheduled service fees.
Airlines require award flights to be booked through the loyalty member’s online account or via phone reservation. We need authorised access to your account to book award flights on your behalf. Rest assured, we prioritise the security and confidentiality of your information.
Points are deducted from your loyalty membership account, while the airline charges applicable taxes directly to your card. We recommend changing your password after the redemption process is complete for added security.
Finding award flight availability becomes increasingly difficult and time-consuming as the number of travellers increases. Coordinating preferences, schedules, and requirements for each individual requires careful consideration. Therefore, search and redemption fees are charged per person to account for the additional effort and resources needed to secure suitable options for everyone in the group.
Ongoing booking management is not included once the redemption flight is secured. Airlines will directly inform you of any schedule changes or cancellations. However, we assist with seat allocation and wheelchair requests as part of our service. If you need further assistance or have concerns, we are here to help, though additional service fees may apply.
If the airline cancels or changes your booking, we recommend contacting the airline directly. We cannot make changes or manage your bookings issued under your account. The airline’s customer service team will provide the necessary support for cancellations or schedule adjustments.
Should you need further assistance or have concerns, we are here to guide and support you through the process. Please note that additional service fees may apply.
Certainly! If you need to cancel your redemption bookings, the airlines will refund the points and taxes, minus any applicable cancellation fees, directly to your account. Please note that our redemption service fee is non-refundable.
The airline’s fare rules determine all fees for booking changes. If we assist in finding available award flights on different dates, a new redemption service fee will apply.
Please note: Adjustments in points and taxes between your original ticket and the new one will be handled and charged or refunded by the airline.
A Points Health Check consultation lasts between 15 to 30, during which one of our advisors will provide personalised recommendations to help you earn more points based on your spending habits, point-earning potential, and travel preferences.
You’ll also receive guidance on effectively utilising your points to maximise their value. Additionally, all Points Advisor DFY members receive a complimentary Points Health Check as a benefit.
Award flight cancellation and amendment fees vary from airline to airline. PointsAdvisor redemption or search service fee is not refundable.
Absolutely! As a fully licensed travel agency specialising in luxury travel, we’re here to help you plan your dream vacation. Our comprehensive services include flights and accommodations, cruises, land activities, holiday packages, tours, rail travel, group and charter arrangements, travel insurance, and more.
We’re committed to crafting a memorable and seamless travel experience and leveraging your award points whenever possible. Don’t hesitate to contact us for assistance or inquiries – we’re here to help!
Certainly! As the only IATA-accredited travel agency specialising in First and Business Class travel, we have the expertise to assist you in booking cash flights when award flight options are limited. We understand the importance of providing First and business-class travellers with the flexibility to consider points and cash alternatives.
Yes. View our scheduled service fees, starting from a low $165 for one-way business-class flights.
No Success, No fee! We will find you a flight according to your requirements, or we refund your payment, no questions asked.
A $100 deposit is required before we commence our multiple redemption platform search, with a final search fee charged when we deliver all the available redemption flight details.
Additional charges may apply for flights with multiple stops or require various platforms for a one-way journey. Award availability is subject to change at any time. If flights become unavailable within one hour after receiving flight availability, we will provide a complimentary second search.
Please note that our fee is non-refundable after we deliver the result, and you do not take action within one hour or after two searches.
Points Advisor DFY members receive a 10% discount on our service fees.
Airline Services
Chauffeur-drive service is unavailable for reward tickets booked through Emirates Skywards airline partners when flying with Emirates.
